FAQ

WHO DO I CONTACT WITH QUESTIONS?

Please email hello@wearenus.com with any questions or concerns.

I CAN'T FIND THE ITEM I'M LOOKING FOR. WHAT SHOULD I DO?

If there’s any style, color or size you want that is not online, please email hello@wearenus.com as we may have the item in stock but not on the site.

HOW ARE ORDERS SHIPPED?

All orders shipped within the continental U.S. are shipped via UPS or USPS. We offer flat rate shipping for $5 for orders in the continental U.S.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

Our website accepts Visa, MasterCard, Discover & American Express credit cards and Apple Pay.

DO YOU CHARGE SALES TAX?

We do not charge sales tax for items being delivered to any U.S. state with the exception of Florida and New York.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to modify or cancel your order, please email hello@wearenus.com as soon as possible after placing the order. Once an order has been processed, we can no longer cancel or update the order.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow up to 3 business days for order processing, with an additional 2-7 business days for delivery. All orders receive an email confirmation with a tracking number when the orders have shipped. All orders are shipped via UPS from the nus headquarters in New York, and can be tracked on UPS.com. 

WHAT CAN I DO IF SOMETHING IS MISSING FROM MY ORDER?

Please contact us within 5 business days of receiving your order with your order number and a photo of everything included in your package.

DO YOU COVER THE COST OF CUSTOMS, DUTIES OR TAXES?

NUS does not cover the cost of customs, duties, or taxes for International Orders. These fees are the responsibility of the customer and due upon the receipt of your package. Returns from international orders must be sent back at the customer’s expense.